Director of Customer Success Management - B2B/SaaS

Job description

Looking for a new challenge? With a modern company in which everyone can make a difference, and with a culture that is characterized by teamwork, passion and trust?

Then you should join us in the United States (remote or in our Chicago offices) - as a Director of Customer Success Management!

About InVision, in a few words:
Since 1995, we have developed our own software products that are today used by thousands of contact center professionals around the globe. Our workforce management (WFM) software and e-learning solutions help our clients to optimize the scheduling and training of their most valuable resource: their people. At InVision, you won’t find the usual hierarchical structures like in other companies, rather we are a proudly diverse group of international professionals. And: We are a certified Great Place to Work.

About this job:
You will be a member of a cross-functional Customer Experience (CX) team. Our mission is to transform leads into evangelists. We assume end-to-end responsibility for helping our customers to over-achieve their desired outcomes with our solutions. We work closely with prospective and existing customers, continuously discovering opportunities for and delivering customer value.

Job requirements

How you will contribute:

  • Assume responsibility for the overall success of one or more CX team(s) in the US
  • Apply key technical skills to advise the teams on building strong relationships, continuously discovering opportunities
  • Enthusiastically position InVision as a partner with new and existing customers
  • Coach team members on negotiating, closing and maintaining commercial and contractual agreements in complex sales processes
  • Work collaboratively with our Talent Experience team to identify and hire top talent
  • Drive and develop the teams’ vision and strategy
  • Collaborate closely with adjacent teams like Growth Marketing, Partner Experience, Product Management etc.

What you bring to the role:

  • Strong experience in leading teams to success
  • Customer centric mindset; always putting the customer value front and center
  • Solid experience in complex sales in a B2B/SaaS environment
  • Strong ability to actively listen, learn, and communicate effectively
  • While our core operating language is English, we are keen to add individuals who are also proficient in Spanish

What we offer:

  • Space for participation: Share your ideas with us! In return, we will give you the space necessary to grow creatively.
  • Continuous learning: Constantly broaden your horizon! At our Open Spaces, at workshops and conferences, at our meetups and events, or by learning from failure.
  • Onboarding and personal growth: We provide an in-depth, engaging onboarding program that brings you up to speed, and give you support in focusing on your professional development.
  • Feel-good atmosphere: This includes a state-of-the-art working environment, high-end IT equipment, and great colleagues.
  • Attractive benefits package: Take advantage of perks such as paid-time-off, medical, dental, and pension contributions.
  • ... and more!

Sounds good? Apply now!
If you’re a Leader of a Customer Experience Team, Sales Director, or Vice President, and if what you’ve read sounds like you, don’t wait any longer: send us your application today.

By the way: We’re more interested in you as a person with all your experiences and previous projects than in a long list of competencies. Please send us your resume/CV along with a cover letter describing your interest and qualifications.

We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Any questions? Have a look at our website: