Customer Success Manager - B2B/SaaS

Job description

Looking for a new challenge? With a modern company in which everyone can make a difference, and with a culture that is characterized by teamwork, passion and trust?


Then you should join us in Utrecht - as a Customer Success Manager (f/m/d)!


About InVision, in a few words:

Since 1995, we have developed our own software products that are today used by thousands of contact center professionals around the globe. Our workforce management software and e-learning solutions help our clients to optimize the scheduling and training of their most valuable resource: their people. At InVision, you won’t find the usual hierarchical structures like in other companies, rather we are a proudly diverse group of international professionals. And: We are a certified Great Place to Work.


What your job area at InVision will look like?
You will be a member of a cross-functional Customer Experience team. Our mission is to transform leads into evangelists. We assume end-to-end responsibility for helping our customers to over-achieve their desired outcomes with our solutions. We work closely with prospective and existing customers, continuously discovering opportunities for and delivering customer value.

Job requirements

How you will contribute?

  • Build deep relationships with relevant stakeholders and decision makers at our customers and prospects, always putting the customer value front and centre
  • Continuously discover opportunities and position InVision as a solution partner
  • Develop an in-depth understanding of customer problems to be solved and customer value to be delivered
  • Strategically prepare messaging appropriate to the various customer stakeholders
  • Negotiate, close and maintain commercial and contractual agreements
  • Represent InVision in communities, at trade shows, and webinars


What you bring to the role?

  • Solid experience (3+ years) in sales methodologies and processes in a B2B/SaaS environment
  • Excellent communication and negotiation skills (in Dutch - oral and written; min. level B2 required)
  • High quality standards on the creation and delivery of product demos and presentations, business case/ROI calculations, proposals, RFx etc.
  • Strong relationship building and networking skills


What we offer?

  • Space for participation: Share your ideas with us! In return, we will give you the space necessary to grow creatively.
  • Flexibility: Working occasionally from home or need some help while relocating? If we fit together, we make many things possible.
  • Continuous learning: Constantly broaden your horizons! At our Open Spaces, at workshops, conferences or at our meetups and events, and by learning from failures.
  • Streamlined onboarding: Your colleagues will introduce you to everything you need to know and will be available to answer your questions.
  • Feel-good atmosphere: This includes a state-of-the-art working environment, high-end IT equipment and great colleagues.
  • ... and lots more!


Sounds good? Apply now!
Are you a Dutch-speaking (min. level B2), experienced Customer Success Manager or Account Manager? Does this job sound like you? If so, don’t wait any longer - send us your application today! 
Applications in English only, please. 

By the way: We’re more interested in you as a person with all your experiences and previous projects than in a long list of qualifications. So, for now it’s sufficient to send us your CV, and a cover letter would be nice, too.

Any questions? Have a look at our website: www.ivx.com/en/jobs.