Staff scheduling in contact centers is a complex challenge due to the balance between staffing and demand. Together with the involved uncertainty, we face a stochastic optimization problem. With our software, we solve a variety of scheduling problems based on integer linear programming (ILP) solvers and problem-specific preprocessing heuristics. As an Operations Research Engineer, you will be part of an interdisciplinary team consisting of Software Engineers, Designers, as well as Product and Customer Experts. Together, the team designs and is responsible for the complete product development cycle, always with the goal of developing solutions for our customers that are as innovative as they are simple.
What you’ll do:
Develop new algorithms and models in different areas such as shift scheduling for contact centers etc
Implement these algorithms and models in Python in collaboration with a Software Engineer
Perform benchmark runs and optimise runtimes by using decomposition methods or inventing problem specific heuristics
Promote the exchange of knowledge with your colleagues and develop your own expertise
Participate actively in our open and team-focused corporate culture
Experiment with new technologies and regularly leave your comfort zone in order to learn something new every day
What you bring to the role:
At least 3 years of professional experience in the field of operations research
Degree in a related field such as Mathematics, Economical Mathematics, Statistics or Economics
Knowledge in the area of discrete optimization, and ideally also in stochastic optimization
Ideally knowledge in advanced discrete optimization approaches e.g. Dantzig-Wolfe decomposition
Experience in using ILP solvers e.g. SCIP, Gurobi, CPLEX
Knowledge of basic programming concepts, familiar with one programming language e.g. Python
What we offer:
Benefits: High-end IT equipment, hybrid working, a public transport ticket resp. free parking, stock options, corporate benefits program and the offer of a company pension plan.
Feel-good atmosphere: This includes a state-of-the-art working environment, including free catering, team and company events, surrounded and supported by great colleagues.
Flexibility: Need some help while relocating? Do you need to adjust your working hours (full-/part-time) or take a sabbatical because your life situation has changed? If all fits together, we make many things possible.
Space for participation: Share your ideas with us! In return, we will give you the space necessary to grow creatively within an experienced, knowledgeable and fun team.
Individual development: The personal growth of each employee is very important to us. So, if you're not just looking for a job, but want opportunities to advance yourself, this is the place for you.
Continuous learning: Constantly broaden your horizons! Be it at our Open Spaces, at workshops, conferences or at our meetups and events, or by learning from failure.
Streamlined onboarding: We provide an in-depth, engaging onboarding program that brings you up to speed. Your colleagues will introduce you to everything you need to know, and will be available to answer your questions.
... and lots more.
About InVision, in a few words:
Established in 1995, we are developing Software as a Service (SaaS) products for Workforce Management and Digital Education. Thousands of business customers around the globe use our solutions. We value simplicity, trust, and teamwork. You won’t find the usual hierarchical structures here but truly empowered product and customer teams. We are a diverse group of international professionals. On top of that, we are a certified Great Place to Work.
Sounds good? Let's talk next steps:
If this job offer makes your heart skip a beat, don’t wait any longer: Send us your application.
Even if you’re not sure whether you can fulfill all the tasks, or if you’re not always one hundred percent convinced of your abilities yourself, or you think you don't have enough self-confidence, please don't hesitate to apply with us.
We are an equal opportunity employer and value diversity and inclusion. All qualified applicants will be considered without regard to ethnicity, color, national origin, religion, sex, gender identity, sexual orientation, pregnancy, age, protected veteran status, or disability status
We’re looking forward to getting to know you.