Solution Consulting Director - B2B/SaaS (home based in UK)

Jobbeschreibung

Are you looking for a new challenge? Do you thrive in a transparent and open environment where everyone can make a difference and be heard?

Then you should join our UK team - as a Solution Consulting Director!

About InVision, in a few words:
At InVision, we specialise in Workforce Management (WFM) and E-Learning solutions to help our clients optimise the scheduling and training of their most valuable resource: their people. Since 1995, we have developed our own software products that are today applied by thousands of users around the globe. We value simplicity, trust, and teamwork; you won’t find the usual hierarchical structures here. We are a proud and diverse group of international professionals; and on top of that, we are a certified Great Place to Work.

About this job:
You will be leading a cross-functional Customer Experience (CX) team whose mission is to transform leads into evangelists. The CX team assumes end-to-end responsibility for helping our customers to over-achieve their desired outcomes with our solutions. You will work closely with prospective and existing customers, continuously discovering opportunities for and delivering customer value.

Stellenanforderungen

What you’ll do:

  • Assume responsibility for the overall success of one or more CX team(s) in the UK

  • Apply key technical skills to advise the team(s) to understand customer-specific problems in depth, provide expert advice and deliver product-specific solutions

  • Empower the teams to deliver and integrate our solutions at the customer’s site, and to enable customers to always get the most value out of our solutions

  • Work collaboratively with our Recruitment team to identify and hire top talent

  • Drive and develop the teams’ vision and strategy

  • Collaborate closely with adjacent teams like Growth Marketing, Partner Experience, Product Management etc.


What you bring to the role:

  • Strong experience in leading teams to success

  • Customer centric mindset; always putting the customer value front and centre

  • Deep passion for technology and SaaS

  • Ability to deconstruct complex problems into simple solutions

  • Strong ability to actively listen, learn, and communicate effectively

  • Though the role is home based, a willingness to travel nationally and internationally is essential, as and when required


What we offer:

  • Individual development: The personal growth of each employee is very important to us. So, if you're not just looking for a job, but want opportunities to advance yourself, this is the place for you.

  • Space for participation: Share your ideas with us. In return, we will give you the space necessary to grow creatively within an experienced, knowledgeable and fun team.

  • Continuous learning: Constantly broaden your horizons. Be it at our regular Open Spaces, at workshops, conferences or at our meetups and events, or by learning from failure.

  • Streamlined onboarding: We provide an in-depth, engaging onboarding program that brings you up to speed. Your colleagues will introduce you to everything you need to know, and will be available to answer your questions.

  • Feel-good atmosphere: This includes a state-of-the-art working environment, with high-end IT equipment, surrounded and supported by great colleagues.

  • ... and lots more.


Sounds good? Let's talk next steps:

If this job offer makes your heart skip a beat, and you’re a Leader of a Customer Experience Team, Operations Director, or Vice President, don’t wait any longer: send us your application today.

We’re more interested in you as a person with all your experience and previous projects than a long list of qualifications. Even if you’re not sure whether you can fulfill all the tasks, or if you’re not always one hundred percent convinced of your abilities yourself, or you think you don't have enough self-confidence, please don't hesitate to send us your application.

If you’re interested in the role, we would love to see your resume with a cover letter describing your interest in this position.

We’re an equal opportunity employer and value diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, pregnancy, age, protected veteran status, or disability status.

Any questions? Have a look at our website: www.ivx.com/en/jobs.