Solution Consultant - Workforce Management (Remote US)

Jobbeschreibung

Are you looking for a new challenge? Do you thrive in a transparent and open environment where everyone can make a difference and be heard?

Then you should join our Customer Experience US team (remote or in our Chicago offices) - as a Solution Consultant!

About InVision, in a few words:
At InVision, we specialize in Workforce Management (WFM) and Digital Learning solutions to help our clients optimize the scheduling and training of their most valuable resource: their people. Since 1995, we have developed our own software products that are today used by thousands of contact center employees around the globe. We value simplicity, trust, and teamwork; you won’t find the usual hierarchical structures here. We are a proud and diverse group of international professionals; and on top of that, we are a certified Great Place to Work.

About this job:
You will be a member of a cross-functional Customer Experience (CX) team whose mission is to transform leads into evangelists. The CX team assumes end-to-end responsibility for helping our customers to over-achieve their desired outcomes with our solutions. You will work closely with prospective and existing customers, continuously discovering and delivering customer value.

Stellenanforderungen

What you’ll do:

  • Understand customer-specific problems in-depth, and provide expert advice

  • Translate customer requirements and their business objectives into value propositions and solutions

  • Advise customers on industry best practices and standards

  • Prepare and run tailored presentations addressing specific customer needs

  • Configure, integrate and deliver our solutions within the customer’s environment

  • Enable customers to adopt features and continuously get the most value out of our solutions


What you bring to the role:

  • Customer centricity, always putting the customer value front and center

  • Deep passion for technology and SaaS, in particular Workforce Management (from any vertical industry - retail, logistics, contact center)

  • Ability to deconstruct complex problems into simple solutions

  • Excellent presentation and communication skills (oral and written)

  • Though the role is remote, a willingness to travel nationally and internationally is essential, as and when required


What we offer:

  • Individual development: The personal growth of each employee is very important to us. So, if you're not just looking for a job, but want opportunities to advance yourself, this is the place for you.

  • Space for participation: Share your ideas with us! In return, we will give you the space necessary to grow creatively within an experienced, knowledgeable and fun team.

  • Continuous learning: Constantly broaden your horizons! Be it at our Open Spaces, at workshops, conferences or at our meetups and events, or by learning from failure.

  • Streamlined onboarding: We provide an in-depth, engaging onboarding program that brings you up to speed. Your colleagues will introduce you to everything you need to know, and will be available to answer your questions.

  • Feel-good atmosphere: This includes a state-of-the-art working environment, with high-end IT equipment, surrounded and supported by great colleagues.

  • Attractive benefits package: Take advantage of perks such as paid-time-off, medical, dental, and pension contributions.

  • ... and lots more!


Sounds good? Let's talk next steps:

If what you’ve read sounds like you, and you’re an experienced Solution Consultant, Implementation Consultant, Application Consultant or Technical Consultant, don’t wait any longer: send us your application today.

By the way: We’re more interested in you as a person with all your experience and previous projects than a long list of competencies. Please send us your resume along with a cover letter describing your interest and qualifications.

We’re an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Any questions? Have a look at our website: www.ivx.com/en/jobs.